Help

It couldn’t be easier. Firstly, login or create an Apex Auctions account. Once you’ve done this, head to the auction or item that you’re interested in and click 'Register for This Sale'. Fill out the required information and acknowledge our terms and conditions, click ‘Register’ to submit your request for approval.

Please note that all registrations are checked manually during office opening hours only. Please complete this well in advance of an auction ending to avoid disappointment. In some cases, we may need some further information and/or a refundable deposit.

Log in or create an Apex Auctions account and head to the item you're interested in. Once there, hit the orange 'Register' button. When you've completed the registration form and acknowledged our terms and conditions, click 'Register' to submit your request for approval. Once approved, you'll automatically be able to bid on any item within the Marketplace from then on.

Please note that all registrations are checked manually during office opening hours only. Please register well in advance of an auction ending to avoid disappointment. In some cases, we may need some further information and/or a refundable deposit.

Activating your account is straightforward. You'll be sent an activation link via email; all you have to do is click on the link which will confirm and open your account.

Occasionally, our automated emails can be mistaken for junk, so please ensure that you check your junk folder. If you have any issues activating your account, please give our office a call, and one of our friendly staff will be happy to assist you.

Don't worry if you've forgotten your username or password; it's a quick fix. Head to the 'Login' section of the site and select 'Forgotten Username or Password?'. There you'll be able to enter the email address that you registered with, we’ll send you an email containing your username and a link which will enable you to reset your password.

If you forget your password and you're no longer using the email address that's linked to your account, email us at info@apexauctions.ca and tell us your old email address and we can update this for you.

By creating an Apex Auctions account, you can opt-in to receive email notifications about upcoming auctions containing those very items. Alternatively, contact us and speak to an experienced member of our sales team who can source machinery of any make and model on your behalf.

We certainly can! If you know exactly what you're looking for, use our 'Search Auctions' feature to browse thousands of items in various auctions around the world.

Viewing days and times vary from auction to auction, please see the sale information section of the particular sale for more information. For viewings that are by appointment only, please register for the sale and subsequently email info@apexauctions.ca to arrange a viewing.

You may be required to wear safety equipment on-site, please ensure that you comply before setting off. You'll find all of the information you need under the sale information tab.

No, this is simply a security measure that allows us to detect any unusual activity on your account. You can bid under or over the amount entered, and it will not restrict your bidding in any way.

Unfortunately, not, all bids are binding and cannot be cancelled. Please take extra care when you’re bidding and double-check any amounts before confirming your bid.

We cannot comment on the condition of any of the items listed on our site. Instead, we strongly suggest that you arrange to view any lots of interest. All items are 'sold as seen' and come with no warranty; therefore, please ensure that you are happy before placing any legally binding bids. For more information, please see section 9 of our Terms and Conditions.

Congratulations! Buyers will be notified by invoice if their bid has been successful.

Paying for your items couldn’t be easier. We accept bank transfers for any sale, but unfortunately, we do not accept credit cards or cheques. All payment information can be found on your invoice.

HOW TO PAY ONCE AN ITEM HAS BEEN WON

Once the auction or item has closed, if you have been successful, you will be notified by email. Payment for items won is due immediately. Invoices are available online in the 'My Invoices and Payments' section.

Payment methods we accept for UK sales are:

• Bank Transfer
• Debit Card Payment

For USA & EU sales we require invoices to be paid by wire transfer.

PLEASE NOTE WE DO NOT ACCEPT CREDIT CARDS OR CHEQUES

*Cleared funds must be received prior to goods being released

PAYMENT OF SALES TAX

Sales tax is payable at the prevailing rate on all goods purchased. For sales made out of the UK, VAT is charged on both the hammer price and buyers premium. If goods are subsequently removed or exported out of the UK, VAT can be refunded on the hammer price providing sufficient proof of export is supplied to Apex. This only applies to goods that have left the UK within three months of the auction date.

That depends. Sales tax is payable at the prevailing rate on all goods purchased. For sales made out of the UK, VAT is charged on the hammer price, the buyer’s premium and any additional charges. However, if the goods leave the UK, the VAT can be refunded on the hammer price, please provide proof of export and we can look into this for you.

Our staff are on-site to supervise and control removals only, they are not permitted to move equipment or assist with the removal in any way. Apex Auctions thanks you for your cooperation in helping to keep yourself and others safe while on-site and for aiding us in the timely removal of goods from the site.

If you are planning to use a Courier Service or Pallet Line to collect your goods/lots - Please forward our Full Terms & Conditions to them. They must be able to: Prepare / Disconnect / Handle / Remove / Box / Palletize / Lift / Load your items from the auction site - Your Cooperation with this will save you time & cost.

Access will only be granted to buyers and their contractors/agents once the account has been settled in full by way of cleared funds.

Access may be declined if the collection is not booked in with the Site Manager. You'll find their details on your invoice.

Full information can be found in the sale information section of the sale.

Yes, providing that you or your contractor can fulfil the following criteria:

• Public Liability Insurance
• Licensing
• Suitable Method Statement
• Risk Assessment
• Permits to Work
• Capability and Competence

We will happily grant you access to the site once we’ve approved all of the documentation required.

Unfortunately, not. We strongly advise that you take into consideration the removal, decommissions and transportation of all items and consider the costs associated before placing any bids.

Sure, head to "Your Account" and select "My Settings". Here it's possible to change or update your personal information and preferences. You won't be able to update your email address. To do this, you'll need to email info@apexauctions.ca from your new email address and request to update it; please include your username and previously linked email address so that we can locate your account.

Incremental Bidding

Places the next incremental bid for the item or lot. Bidding increment values will vary depending on the item; this information is displayed below the highest bid price. After placing the incremental bid, the box at the bottom of the item listing will turn green to show that you are winning. If a red box is returned your bid is not high enough to beat the reserve, or another user has placed an auto bid on the lot.

Auto bid

Allows you to place the maximum price you are willing to pay for the item. The auction software will bid automatically on your behalf up to that amount as other users’ place bids. Great if you're bidding on multiple lots in the same auction.

Make Offer

Some lots are listed with a 'make offer' button. This means that you have the opportunity to purchase the item pre-auction. We aim to process an offer within 24 hours. Should your offer be rejected, you have two further attempts (3 in total) to offer. If your third offer is rejected, you will not be able to submit any further offers for that item. However, you will still be able to bid on the item at auction.

Some sellers may consider offers on items that have not been marked with a 'Make Offer' button. Please contact your local office who will be able to provide you with more information.

Buy Now

Sellers have the option to list their items for sale at an agreed price. The listed price is displayed on the lot, i.e. 'Buy Now £1,000'. To buy the item, simply click the button once you are logged in. After you have confirmed your purchase, the item will be marked as sold on the site and you'll receive an email detailing the transaction.

We understand how stressful and complicated the removal of goods from a site can be. We endeavour to make this process as easy as possible for customers by suggesting a network of contractors in the shipping and removal industries.

Please see the service providers section for a full list of contractors.

Removal of items is solely the responsibility of the purchaser/and or those collecting on their behalf.

SUGGESTED CONTRACTORS

All suggested contractors are vetted to ensure they are operating within current health and safety legislation and can fully satisfy the following criteria:

• Public Liability Insurance
• Licensing
• Suitable Method Statement
• Risk Assessment
• Permits to Work
• Capability and Competence

Please see the service providers section for a full list of contractors.

REMOVING EQUIPMENT YOURSELF

Due to health and safety legislation, we would require you or your chosen contractor to fulfil all of the criteria that we apply to our suggested contractors (see above).

Access to the site will not be permitted until all the necessary documentation is completed and approved by us.

ACTIVATING YOUR ACCOUNT

When creating an account you will need to activate your account to confirm the email address you have entered is correct.  To do this you will be sent an activation email containing a link.  Please click on the link within this email to confirm you have received it.

If you do not activate your account you will not be able to log in to the website.  If you are experiencing problems activating your account, please contact your local office.

FORGOTTEN PASSWORD

If you have forgotten your password click the ''Forgotten your username or password?'' link from the login page.

Enter the email address you signed up with and click "Email Me". You will then be sent a link by email within a few minutes. Click on this link to change your password, then log in using your username and new password.

If you have forgotten your password and the email you signed up with is no longer in operation please contact us and inform us of your username and old email address. 

FORGOTTEN USERNAME

If you have forgotten your username click the 
''Forgotten your username or password?'' link from the login page. Enter the email address you signed up with and click "Email Me". The email that you are sent contains your username.

NOTE:
Please note that occasionally the automated emails we despatch can be identified as junk mail. This is beyond our control, and we recommend that if you do not receive your email shortly, that you check your Junk/ Spam Mail folder.

We’re sorry to hear that you're having issues.

It could be to do with your internet browser. Our website does not support early versions of Microsoft Edge or early versions of Mozilla Firefox. If you're using one of these, you'll still be able to view the auctions, but the bidding system might not be working correctly. It's an easy fix though! Just click on one of the following links below to update your browser.

• Click here to update your Chrome browser
• Click here to update your Microsoft Edge browser
• Click here to update your Firefox browser

If it’s not an issue with your browser, it could be that your JavaScript is turned off. You can turn this on by going to the tools menu on your browser.

Finally, if it’s not one of those two, it could be that your cookies are turned off, and our site needs these to be accepted to work! Again, just switch them on by going to the tools menu on your browser.

WHAT IS OVERTIME BIDDING?

Overtime bidding occurs if there is a bid placed on an item in the final 10 minutes of the sale. When the bid is placed the end time will extend by a further 10 minutes. Further bids will not extend the end time unless placed in the final 10 minutes.

WHY DO WE USE OVERTIME BIDDING?

Our bidding software attempts to re-create the experience of a live auction room. With a fixed cut off time, the item is sold to the bidder who clicks the bid button last, whereas with overtime bidding the item is sold to the bidder who is willing to pay the highest amount.